Frequently Asked Questions
Who are we?
Oxenly is the artistic design division of Plasmado , a leading Uruguayan company specializing in Corten and stainless steel. Our pieces combine art, design, and durability, transforming indoor and outdoor spaces around the world.
Where are we?
We are located in Uruguay , where we design and manufacture each of our sculptures, lighting fixtures, and wall paintings by hand.
How should I care for Corten steel?
Corten steel is designed to withstand the elements and requires no special maintenance. Its natural patina protects the piece from the passage of time. Indoors, simply wipe with a dry or slightly damp cloth to remove dust.
What materials do they use?
We primarily work with Corten steel , a material that develops a protective patina over time, giving it a unique appearance. We also use stainless steel and iron, depending on the design.
Can I customize a design?
Yes. At Oxenly, we offer the possibility of developing custom projects, including sculptures, lighting fixtures, and decorative paintings. You can contact us to discuss your idea and receive a personalized proposal.
How much does shipping cost?
We ship internationally under recognized commercial terms:
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FOB (Free On Board – Montevideo): The buyer arranges and pays for freight and insurance from the port of origin.
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CIF (Cost, Insurance and Freight – to the port of destination): We include freight and insurance up to the buyer's port.
Standard CIF cost: USD 1,500 (may vary depending on destination and volume).
Customs clearance, import taxes, and final delivery to the buyer's address are not included.
Where are the products manufactured?
All Oxenly products are designed and manufactured in Uruguay , in our workshop, with the experience and support of Plasmado.
What is the return policy?
All of our pieces are handcrafted and custom-made. For this reason, we do not accept returns unless the product arrives damaged or defective. In that case, you must contact us within 7 days of delivery .
Are purchases final sale?
Yes. Since each sculpture and light fixture is custom-made, all sales are final . We encourage you to carefully review the descriptions and dimensions before purchasing.
How long will my order take?
- In-stock products: processed within a maximum of 5 business days before shipping.
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On request: manufacturing may take up to 20 business days .
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Large orders: Production times may vary depending on the quantity ordered.
We'll always keep you informed about the status of your order and send you a tracking number once shipment is confirmed.